Billing and Statements

MailAdx handles billing for both platform subscription fees and advertiser-to-publisher payments.

Platform subscription billing

Platform subscription fees are billed monthly or annually to the credit card or bank account on file. Billing occurs on your account creation anniversary date each month. Invoices are automatically generated and emailed to the billing contact, and are also available at Dashboard → Billing → Invoices.

If your monthly send volume exceeds your plan limit, overage charges apply at the per-thousand-send rate specified in your plan terms. You will receive an email alert when your volume reaches 80% of your plan limit.

Publisher payment flow

MailAdx collects advertising revenue from advertisers and distributes it to publishers on a net-30 basis (payment is made 30 days after the end of the month in which the impressions were delivered). Publisher statements are generated on the 1st of each month covering the prior month's delivery.

Payments are made via bank transfer. Minimum payment threshold is $50. Below the threshold, earnings roll over to the next month.

Advertiser billing

Advertisers on self-serve plans prepay a credit balance that is drawn down as ad impressions are delivered. When the balance drops below a configured threshold, the payment method is automatically charged to replenish it. Advertisers can also request manual invoicing for specific campaigns — typically used for larger buys.

Dispute resolution

If you have a billing dispute, submit a support ticket at Dashboard → Support → Billing Dispute within 60 days of the invoice date. MailAdx will review the impression logs and issue a credit or adjustment within 5 business days if the dispute is valid.

Tax documentation

MailAdx collects W-9 (US) or W-8BEN (international) tax forms from publishers receiving payments above annual thresholds. Submit tax documentation at Dashboard → Billing → Tax Information.