Help Center

Change or remove a team member

Change someone's permission level, take away their access, or hand an account to someone else.

Updated 2026-11-02

Before you start

You need the Owner or Admin level. See Team permission levels.

Change someone's level

  1. Open Team.
  2. Select the Change permission icon next to the person.
  3. Choose the new level and select Save.

Remove someone

  1. Open Team.
  2. Select the Remove from team icon next to the person.
  3. Confirm.

What happens next

Either change signs the person out at once, everywhere. When they sign in again they have the new level, or no access to this account. They keep any other accounts their login holds.

Hand the account to someone else

You can't change or remove yourself, and there's no separate transfer step.

  1. Make sure the new owner is on the team. If not, invite them.
  2. Change their level to OWNER.
  3. Ask them to change your level or remove you.

To make someone a sponsor, invite them with the SPONSOR level. Changing an existing member to Sponsor doesn't share any campaigns with them.

If something goes wrong

  • Cannot change your own permission level. Ask another Owner or Admin.
  • Cannot remove your own access. Transfer ownership first. Follow the steps above.
  • Only OWNER or ADMIN can manage team members. Ask an Owner or Admin.

Related

Still stuck? support@mailadx.com