Account review and what pending means

Someone on the MailAdx team reviews every new publisher, advertiser and agency before it can go live. While you wait you can set up, but nothing runs and no money moves.

What the banners mean

• Verify your email (blue): review hasn't started. It starts when you confirm your address. See Verify your email.
• In review (amber): your email is confirmed and your account is waiting for the team.

What you can do while you wait

You can keep building, so you're ready to go when you're approved:

• Fill in your profile and account details.
• Create ad units and copy ad tags.
• Create orders, line items and creatives as drafts.

Filling in your details also gives the reviewer more to go on. See The Getting started checklist.

What unlocks after approval

• Adding credits, if your account has a wallet.
• Setting a line item or order to active.
• Sending, answering or activating a deal.

For publishers

Ads start serving on your newsletter once you're approved. Until then an ad tag in a live email shows no ad.

For agencies

Adding client advertisers also waits for approval.

If you try one of these early, you see a message such as Almost there, or Your account is pending admin approval. Your drafts are safe.

What happens next

If you're approved, you get an email saying your account is active, and the amber banner goes away.

If you aren't, you get an email with the subject Update on your MailAdx application, and the account can no longer sign in. If you think that's a mistake, write to support@mailadx.com.

Each new account type you add to a login goes through the same review. See Switch accounts or add another one.

If something goes wrong

• The In review banner is still there after your approval email. Reload the page.
• Your agency account is waiting for approval. You see this when you add a client. If your approval email has already arrived, write to support@mailadx.com and include your agency ID from the Account page.
• This account is waiting for approval by the MailAdx team. You tried to change the status of an account that's still in review. Only the team can do that.
• Account suspended. This account can't sign in. Write to support@mailadx.com.
• You have a question while you wait. Raise a support request from your dashboard.